The Analytic Logic Map: Symptomatic and Topographic Problem Solving

His office had moved up and down the hall and across the building a few times over forty years.  Mike was anxious the first time the company was sold but found that not much more than the name on the building had really changed. He didn’t pay much attention after that, other than to greet … Continue reading The Analytic Logic Map: Symptomatic and Topographic Problem Solving

Root Cause or Causal Explanation?

“The truth is, the Science of Nature has been already too long made only a work of the Brain and the Fancy. It is now time that it should return to the plainness and soundness of Observations on material and obvious things.” -Robert Hooke, Micrographia Root Cause or Root Curse? “We have failed systems found … Continue reading Root Cause or Causal Explanation?

Three Good Questions (and one not so good)

When a consultant walks into a company to help solve a technical problem, it is safe to assume, at the start, that he or she knows less about the product and problem than anyone else on the team. And everyone knows it. Someone is sure to be thinking, “What does he have to offer?” Usually … Continue reading Three Good Questions (and one not so good)