Strategy for Tough Problems 2020

Well, 2020 has certainly been an interesting year for solving problems, technical and otherwise! I recently called a few folks I have worked with over the years solving tough product performance, reliability, and quality problems. Many are working from home and go to the plant or office once in a while. A few have suffered … Continue reading Strategy for Tough Problems 2020

The Analytic Logic Map: Symptomatic and Topographic Problem Solving

His office had moved up and down the hall and across the building a few times over forty years.  Mike was anxious the first time the company was sold but found that not much more than the name on the building had really changed. He didn’t pay much attention after that, other than to greet … Continue reading The Analytic Logic Map: Symptomatic and Topographic Problem Solving

Root Cause or Causal Explanation?

“The truth is, the Science of Nature has been already too long made only a work of the Brain and the Fancy. It is now time that it should return to the plainness and soundness of Observations on material and obvious things.” -Robert Hooke, Micrographia Root Cause or Root Curse? “We have failed systems found … Continue reading Root Cause or Causal Explanation?

Felix, Qui Potuit Rerum Cognoscere Causas

Clues to great mysteries often lie in history.  At The New Science of Fixing Things, we enjoy the study of history and science, learning lessons from those who have gone before us.  We try to emulate their behavior to do science, fix things, learn, teach, and help clients improve product performance, reliability and quality.   History … Continue reading Felix, Qui Potuit Rerum Cognoscere Causas

Three Good Questions (and one not so good)

When a consultant walks into a company to help solve a technical problem, it is safe to assume, at the start, that he or she knows less about the product and problem than anyone else on the team. And everyone knows it. Someone is sure to be thinking, “What does he have to offer?” Usually … Continue reading Three Good Questions (and one not so good)